HoA Terms & Conditions

License and Site Access

HoA grants you a limited sub-license to access and make personal use of this site. This license prohibits the downloading (other than page caching) or modification of the site or any part of it without express written consent from HoA. The license does not permit:

• Any resale or commercial use of the site or its contents.
• Collection and use of product listings, descriptions, or prices.
• Derivative use of the site or its contents.
• Downloading or copying of account information for another merchant's benefit.
• Use of data mining, robots, or similar data gathering and extraction tools.

Any unauthorized use will terminate the permission or license granted by HoA.

Account & Registration Obligations

To place orders on the Site, shoppers must register and log in. Keep your account and registration details current and correct for communication regarding purchases. By agreeing to these terms, you consent to receive promotional communications and newsletters upon registration, with an option to unsubscribe either through “My Account” or by contacting customer service.

Pricing

Products are sold at MRP unless specified otherwise. Prices at the time of ordering will be charged on the delivery date. Prices of some commodities and fresh foods may fluctuate daily, but no additional charges will be collected or refunded at delivery time.

Order Cancellation

Customers can cancel their orders up to the cut-off time for the delivery slot by contacting customer service. Payments made for canceled orders will be refunded. HoA may cancel orders at its discretion if fraudulent transactions or violations of terms are suspected. A negative list of fraudulent customers will be maintained, and access will be denied to such customers.

Return & Refunds

HoA offers a “no questions asked return and refund policy.” Unsatisfied customers can return products at delivery, and a credit note for the value of returned products will be issued to the account on the site for future use.

User Agreement

By using the Site, you agree to:

  1. Bear any extra cost incurred by HoA for redelivery due to incorrect information provided by you.
  2. Use the services lawfully and comply with applicable laws and regulations.
  3. Provide authentic and true information when requested. HoA reserves the right to verify your details and reject registration or debar you from the services if the information is found to be false.
  4. Authorize HoA to contact you for transactional purposes related to your order/account.
  5. Use your best judgment before entering into any transaction on the Site.
  6. Ensure the delivery address is correct and proper.
  7. Check the product description carefully before placing an order and agree to the conditions of sale included in the item’s description.
Prohibited Users

You may not use the Site to:

  1. Disseminate unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or objectionable material.
  2. Transmit material that encourages criminal conduct or results in civil liability.
  3. Gain unauthorized access to other computer systems.
  4. Interfere with other users’ enjoyment of the Site.
  5. Breach applicable laws.
  6. Interfere or disrupt networks or websites connected to the Site.
  7. Make, transmit, or store electronic copies of materials protected by copyright without permission.
Colors

While we strive to display product colors accurately, the actual colors you see depend on your monitor and may not be accurate.

Modification of Terms

HoA may modify these Terms & Conditions without prior notice. The latest version will be accessible on the Site. Continued use of the Service after modifications indicates acceptance of the revised Terms & Conditions.

Governing Law and Jurisdiction

This User Agreement is governed by Indian laws. The Courts at Hyderabad have exclusive jurisdiction. Disputes will be referred to an independent arbitrator appointed by HoA, and the decision will be final and binding. Arbitration will comply with the Arbitration and Conciliation Act, 1996, as amended.

Reviews, Feedback, Submissions

All submissions (comments, feedback, suggestions) to the Site become HoA’s property. HoA may use these submissions for any purpose without compensating you. By submitting comments, you agree they will not violate third-party rights or contain unlawful material. HoA reserves the right to moderate and publish/not publish reviews and solicit or withhold reviews and ratings.

Intellectual Property

HoA reserves all intellectual property rights in the site content. Unauthorized use, reproduction, modification, distribution, or republication of the site’s content is prohibited.

Objectionable Material

Using the Site may expose you to content deemed offensive or objectionable by some. You use the Site at your own risk, and HoA and its affiliates are not liable for such content.

Indemnity

You agree to indemnify HoA and its affiliates against all claims arising from your actions or inactions that result in any loss or liability.

Termination

This User Agreement is effective until terminated by you or HoA. HoA may terminate the agreement and deny you access to the Site without notice. Termination does not affect your obligation to pay for ordered products or any arising liabilities.